FAQ and Policies

How soon will my items ship?

Most items listed in the Pretzel Shop are now offered via Print-On-Demand, which means depending on what you ordered they will print per order, and ship on individual timelines usually within 10 business days. This means you may receive multiple tracking numbers and packages! 

 

What should I do if I did not receive my package, or if I am not satisfied with my order?

If for any reason your package is lost or damaged in transit, please reach out to me directly at louise.pretzel@gmail.com so I can contact the vendor directly. If your item received was damaged, has a defect, or were sent the incorrect item, please include photos in your email so I can quickly assess the situation and pass them on to the appropriate teams! Please review your items and contact me within 7 days in order to receive a replacement or refund.

 

Can I cancel my order?

Due to the nature of Print-On-Demand, your product may go into production immediately after placing your order and cannot be canceled. Please ensure your order is correct (size, color, correct address, etc). prior to placing your order. 

 

Please reach out with any additional questions or concerns!